1. Introduction
At tricount, it's not just about splitting bills—it’s about making life simpler for everyone. I'm Eva, and I need things to just work, no matter where I am or what device I’m on. That’s why accessibility isn’t a one-time checklist. It’s something you keep improving, so I (and everyone else) can split, track, and manage shared expenses easily—whether I’m on a beach in Bali or a café in Berlin. Keep it open, keep it simple, keep it for all of us.
What does this accessibility statement cover? ️
This accessibility statement applies to tricount.com, tricount iOS and Android App, our main resources that introduce you to the world of tricount.
The statement shows where we stand with regards to the digital accessibility of tricount.com, the iOS and Android Apps as of the date and what is done to move forward
2. Key Actions on tricount.com
tricount.com is your first stop for discovering what tricount is all about. It’s where you can explore our values, service, and the many ways we work to make life easy for you - without using the app.
Looking for something specific on tricount.com? Here's how to find it fast:
Want info about products or services?
Use the menu or search bar at the top of the page - choose Discover all the features and dive into the tricount features you need.Need legal documents or fine print?
Scroll to the bottom of the page. Under the Company section, you’ll find a link to our Legal Documentation.Ready to manage your expenses with friends and family?
Just head to Tricount iOS or Android App log in (or sign up), and you’ll be guided through the process step-by-step.
3. Key Actions on tricount iOS and Android
The tricount app on iOS and Android is your go-to place to discover how easy splitting expenses can be. It’s where you can create a tricount, track who owes what, and settle up smoothly—no stress, no math. Even before you sign up, you can explore how it all works and why tricount makes group spending feel effortless.
Looking for something specific in a tricount app? Here's how to find it fast:
Ready to create a tricount and split expenses?
Use the menu at the bottom of the main page - choose tricounts tab, tap on + New tricount and follow the flow.Want to request money from someone?
Tap on ＄Requests button, follow up with + Request button, select the amount and share the payment link whichever way you want!Want to order or link your free bunq card, connected to your tricounts?
Just head to Free Card tab at the bottom, fill in your information, switch on the toggle to agree with the T&C and follow the flow.
4. How tricount.com, iOS and Android Apps meet accessibility guidelines
We’re happy to report:
tricount.com meets accessibility standards for the website as of June 26, 2025.
As a result, using tricount.com you can:
Zoom in and out with no problem;
Navigate using just your keyboard;
Use modern screen readers and voice recognition software;
Access legal documents in accessible PDF and/or HTML format.
And, using tricount iOS and Android Apps you can:
Increase the size of text and buttons using iOS and Android native accessibility features in your phone settings;
Navigate using just your on-screen keyboard;
Use modern screen readers and voice recognition software.
But we’re not stopping there.
5. How do we move forward for even better accessibility of tricount.com, iOS and Android app
We’ve also looked beyond the tricount.com website and the apps.
Our user support experience (like tickets and formal complaints) were assessed as a part of bunq audit for user support, to make sure they are just as accessible when things don’t go as planned;
In Q3 2025 we expect to implement the fully accessible user support experience.
6. How we keep accessibility a part of everything we do
At bunq and tricount, accessibility isn’t an afterthought - it’s part of the design. That’s why we build with "accessibility by design" as our guiding principle. Every element of tricount.com, the iOS and Android Apps - content, code, and communication - is built with inclusiveness from the ground up.
Here’s how we keep accessibility alive over time:
Starting Q1 2026, we’ll perform annual internal audits to ensure both the technical side and the way we govern accessibility continue to meet high standards;
Continuous quality checks – We’re implementing Accessibility Quality Assurance Process to run ongoing automated accessibility scans. That way, we can spot and fix issues fast - before you ever notice them.
Our journey toward full accessibility is ongoing, and we're committed to improving with each step. We’re building a digital banking experience that works for everyone - and that means everyone.
7. Feedback
At tricount, we believe splitting expenses should work for everyone. That’s why your feedback matters - especially if something on tricount.com, tricount iOS or Android App isn’t accessible to you. If you experience any barriers or accessibility issues:
Chat with us via the in-app support chat - our team is ready to listen and help.
Send us a quick message at support@tricount.com and let us know what’s not working.
Report a bug by simply making a screenshot in the app and following the flow.
We treat accessibility reports with. Once you reach out, we’ll:
Review your feedback thoroughly.
Inform on what we’re doing to fix it.
Fix the accessibility issue.
Together, we’ll make sure tricount stays easy to use for everyone, including you.
Footnotes
Digitaal Toegankelijk performed a full audit of tricount.com, iOS and Android apps, in April and May 2025. They audited our website using the WCAG-EM methodology, based on the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA - the European gold standard for digital accessibility. Using sample checks, our partner identified where we could do better - especially around keyboard navigation and ARIA labels (used by screen readers), as well as usability of screen readers, and voice over.
Our website, iOS and Android Dev Teams have since been working through these findings to improve user’s experience across the site.We are experiencing a delay with launching all the iOS and Android Apps fixes. We are expecting to have the accessibility fixes live by 31/08/2025..
