Tricount 1.2 is out!

Frequently Asked Questions

What can I do with Tricount?

With Tricount, you can share group expenses amongst your friends! During or after a group activity, it is often necessary to do some accounting. With Tricount, you can easily figure out how much everyone owes or is owed.
See also : Terms of Use

How accurate is the solution proposed by Tricount?

The accuracy of the solution proposed by Tricount is 1 cent.

Should I save the access-URL to my tricount?

Yes. In order to come back to your tricount, you need the access-URL. It can be found under the "Share" tab. You can either cut-and-paste it or send it direcly by email (see "Share" tab). Make sure you have this URL properly saved before leaving your tricount.

How many users can use the same tricount?

30 participants.

How should I specify that somebody does not participate in an expense?

By default, Tricount considers that everyone is involved in an expense. To remove somebody, click on his/her name.

How can I specify different shares/impacts for my friends?

Click on the "details" button in the edition page of the expense. For instance, let's consider 4 roomates willing to use Tricount in their appartement. The rent is 1250 USD and is paid by one person. But everyone does not pay the same rent. Alex has to pay 400, Brian 350, Julia 280 and Thomas 220. They have to click on "details" and use these amounts as the numbers of parts ("280" in the small box beside "Julia", "350" in the small box beside "Brian",...). This way the rent (the expense) will be distributed properly by the system.

What do I do if a link does not work?

Make sure that you have copied the link correctly from the email. If you still have this problem, it's possible that this tricount has never existed or has been automatically deleted after 3 months of inactivity.

How can I delete a tricount?

You cannot delete a tricount which is on tricount.com. Such a tricount will be automatically deleted after 3 months of inactivity.

Do I need to login to use Tricount?

Not with a login and password. That's what makes Tricount so easy! To access a tricount, you just need to know the special link that contains a random query string that is almost impossible to guess. This link is usually sent by email by a member of the group. Users will only need to identify themselves in order to communicate with the group and report expenses.

How does Tricount use my email address?

Nothing other than what is written! When you give Tricount your email address to share the tricounts, Tricount will only use this email address to send you links via email. This address will not be saved in a database.

Can anyone access my personal tricount?

Your personal tricount can only be accessed by those who have the access URL.

What can I do if I notice a bug or if I have a suggestion to make about Tricount?

Please contact us, and give us as much detail as possible so that we can correct the problem as soon as possible. Tricount is in a beta phase and we are counting on the understanding of our users for these first few weeks. If the application is not yet perfect to your eyes, please tell us why! We appreciate all feedback which we can use to improve Tricount to meet your expectations.
See also : Contact Form

Where does the word tricount come from?

The method in which people pay back their friends happens in a sort of triangular manner. For example, if John owes Katie 10 euros and Katie owes Fred 10 euros, then John can pay Fred directly, and everyone is even. Tricount combines the words triangular account.

How do I keep group expenses up to date ?

When one participant has paid another participant back, they can go on the internet site and click on the "Balance" tag. From this page, a participant can just click on the payment that has just been made (for example, "Jack sould pay Jennifer 10 euros"). If a mistake has been made there is a "cancel" button. It's also possible to remove the payments in the group expense list.

Pourquoi ai-je le choix entre "dépense" et "équilibrage" dans la page d'édition d'une dépense ?

Tricount fait la différence entre "équilibrage" et "dépense" pour être en mesure d'afficher la somme totale des dépenses (voir onglet "dépenses"). Lorsque vous cliquez sur une transaction sous l'onglet "équilibre" c'est un équilibrage qui est ajouté: le total des dépenses ne change pas.
Help us : Translate this FAQ

Tricount not available or some information is missing?

This FAQ is only relevant for the tricounts which have been synchronized with our server between May 10th 2011 and July 27th 2011. We apologize for the inconvenience. We had a major technical issue probably due to a cyber attack on July 27th 2011. Please consider the following. 1. your tricount is still on your mobile device: close it on the device and/or synchronize with tricount.com 2. the tricount is available on the web but some information is missing: contact us 3. the tricount does not exist anymore on tricount.com : contact us. When contacting us please provide us with basic information on your tricount such as the names of the participants and the title. If you want more information on what happened and how we resolved the issue for the future, please do not hesitate to contact us as well.
See also : Contact Form

Qu'est ce que Tricount 1.2 apporte de nouveau ?

Essentiellement, cette release permet d'importer un tricount sur plusieurs mobiles, fonctionnalité qui n'existait pas avant.
See also : Page de la release 1.2 Help us : Translate this FAQ

Pourquoi tricount ne permet-il pas le multi-devise ?

Cette fonctionalité n'est pas implémentée aujourd'hui. Nous conseillons à tous les utilisateurs de créer un compte par devise, par exemple "Road-Trip EUR" et "Road-Trip CHF". On constate également que cette façon de faire limite les erreurs d'encodage, car le choix de la devise devient le premier choix lors de l'encodage d'une dépense.
Help us : Translate this FAQ

What are the advantages of using Tricount on Facebook?

On Facebook, Tricount offers a centralized location to manage group expenses amongst friends. You can directly add your friends to the tricount from Facebook and you will receive notifications when a tricount has been updated.
See also : Facebook App

Will I be notified when there is activity on my current tricounts?

When you are part of a tricount with Facebook, you will see in your Facebook notifications (found on the bottom right corner of the screen) a notification from Tricount each time a tricount is modified.
See also : Facebook App

If I delete a tricount on Facebook, will it be deleted from the Tricount website?

Deleting a tricount in Facebook will only delete it from your list. The other participants will still be able to access the tricount in their list.

Is my tricount data available to all my Facebook friends?

No, only your friends that are part of the tricount are notified of the existence of this tricount. Tricount will not publish any information on your wall or in your profile.

What does Tricount do with my Facebook data?

Tricount does not save any personal data (friends, photos, etc.) other than a link between your Facebook ID to a tricount participant.
See also : Facebook Terms of Use

What happens when I add participants to the tricount from Facebook?

When you add participants from Facebook, you have a choice between friends "from Facebook", or for an "other friend". If the person you would like to add is in your Facebook list, we recommend you choose "from Facebook". Your friend will receive an automatic notification that you have added him or her to the tricount, with an access link.

If I create a tricount on Facebook, is it still possible to invite participants who are not on Facebook?

Of course it is possible! You just need to check the option "an other friend" when you are adding participants. Then you just need to share the access to the tricount by sharing the access link via email or instant messenger with these friends.

Why must we send a link via email to the group when we use Facebook?

All tricount participants are not necessarily Facebook users, or your Facebook friends. When this is the case, you can send these participants the access link via email or instant messenger. Remember that not everyone checks their Facebook accounts as often as their e-mail!

Why should I use Tricount on a mobile device?

When you use Tricount on your phone then you can be updating your tricount offline anywhere, anytime. Afterwards, the tricount will be shared on the Tricount website or via the Tricount Facebook application.

How can I delete an expense or a tricount from my mobile device?

On Android, make a long click over the expense or tricount, and then confirm the deletion. On iOS, slide your finger from left to the right over the expense or tricount, and click the Delete button that appears.

If I delete my tricount on my mobile device will it be removed from the website?

No. Even if you remove the tricounts from your phone, you will always be able to access the tricount via Internet.

How can I share my tricounts and why is it recommended to share?

Click on the "share" tab, upload the tricount on tricount.com and share the link via email with the group. When you do that, you give your friends the opportunity to understand, to validate and to correct the data.

Can I see all my tricounts on a device?

Depuis la version 1.2, il est possible d'importer n'importe quel tricount sur son mobile (sur iPhone et Android).
Help us : Translate this FAQ

L'appli mobile indique un message d'erreur quand j'importe des comptes ou synchronise. Que dois-je faire ?

Vérifiez que vous avez le bon lien ou que vous l'avez correctement copié. Si cela ne marche toujours pas, il est possible que les comptes n'existent plus ou que notre serveur soit momentanément indisponible (dans ce dernier cas, ressayez plus tard).
Help us : Translate this FAQ

Quand mes comptes se synchronisent-ils ?

Les comptes sur votre mobile se synchronisent avec tricount.com dans deux cas distincts : soit c'est que vous venez de cliquer sur le bouton pour synchroniser (voir onglet "partager"), soit c'est que vous venez de cliquer sur le lien avec cette fonction sur la page web mobile du site. La synchronisation des comptes se fait à la demande, elle n'est pas automatique.
Help us : Translate this FAQ

Comment importer des comptes dans l'appli mobile ?

Si vous cliquez sur le lien des comptes, vous devriez accéder à une page conçue pour les mobiles (par exemple http://tricount.com/m/fr/itChllJVTViaANcb). Sur Iphone et Android, un lien permettant d'importer les comptes vous sera présenté. Il suffit alors de cliquer dessus. Si l'application est installée, cela chargera les comptes.
Help us : Translate this FAQ

Pourquoi l'appli mobile n'accède-t-elle pas à mes contacts ?

Certains de nos utilisateurs sur Android nous demandent parfois pourquoi l'appli actuelle n'accède pas aux contacts du smartphone. Par exemple, pour permettre d'envoyer un e-mail avec le lien à tous les participants. La raison est simple : nous pensons que cela viendrait à l'encontre de la logique "keep it simple" de Tricount. Parce que nous estimons que cette fonctionnalité n'est pas strictement nécessaire aujourd'hui, nous ne sommes pas prêts à l'implémenter. Si vous faites partie des personnes qui veulent à tout prix cette fonctionnalité, nous vous invitons à lire l'article ci-dessous qui met en avant les implications sécuritaires d'une telle demande. Revenez ensuite vers vous si elle s'impose toujours à vos yeux ; votre avis nous intéresse.
See also : Android security threats Help us : Translate this FAQ

How can I put Tricount on my iPhone or iPod Touch?

You can download Tricount free from the AppStore.
See also : Tricount on the Appstore

How can I put Tricount on my Android device?

You can download Tricount free from the Android Market.
See also : Tricount on the Market